Substitutions Chat
Overview
Deep dive and UX roadmap proposed for VP review, addressing a customer frustration on issue of “WFM Shoppers not responding to chat” with short term and long term solution directions.
Team
- UX Manager (Myself)
- 1 UX designer
- 1 UX researcher
- 1 PM
- 1 SDM, 10 SDE team
My contribution
- Product strategy
- Concept directions
- Design reviews
- Steered the stakeholder (UX-PM) discussions, managing timelines for multiple leadership reviews.
Year
2021
Methodology
