Grocery Picking at Scale
Overview

Problem: Until recently Associate app was been optimized to pick for 1 customer order per shopper. This process became problematic for high traffic stores, adding ineffencies for shoppers and inconvenience for walk in store customers.
Goal: Create a new workflow within Associate app to maximize shopper efficiency by enabling picking items across multiple customer orders.
Team
- UX Manager (Myself)
- 1 UX Designer
- 1 PM
- 1 SDM, 6 Developers
My contribution
- Concept directions
- Design reviews
- Steered the stakeholder (UX-PM) discussions, managing timelines for multiple leadership reviews.
Year
2022
Methodology
Process
Multi-pick Vision
How might we maximize shopper efficiency by enabling directed picking similar items across multiple customer orders ? [aka: scan to bag, Pick by zone, cartonization]
Milestone 2022: How might we enable to shopper to pick multiple small orders together?
Key UX Improvements:
Core workflow definition: Defined the MVP design considerations and specifications towards picking and bagging multiple orders simultaneously handling chat inputs from multiple customers, item quantity split in multiple bags etc.
Seal bag considerations: Innovated the workflow to ensure bag are tagged with respective customer ID, yet maintaining privacy.
Staging considerations: To increase efficiency by ensured given customer bags picked by multiple associates are colocated, zone based staging workflows and UI were reworked.

Outcome
- This UX changed the fundamental picking workflow assumption of 1:1 mapping between order and shopper (1 customer order is picked by 1 shopper) to 1:N mapping (1 customer order is picked by multiple shoppers).
- Drove productivity (5% increase in units picked per hour)